At Woodbrick, we allow our customers to customize their orders on their own and since every piece of furniture is designed exactly as per the customer’s preferences, the order(s) cannot be cancelled once it has been placed successfully.
We endeavor hard to provide our customers with the widest range of high-quality furniture. Further, our customers get the opportunity of customizing their order as per their needs. However, if the furniture delivered to them has any manufacturing defects or in case we deliver an incorrect product to them or even if their furniture sustains any damages during transit, then the customer can easily lodge their complaint or get in touch with us at our customer care number 0124-6900699. Customers can also send us an email at email@example.com. We assure you of prompt services in case there are any minor damages that can be fixed or repaired easily. In case of major damages, we shall arrange for a pick up by our customer care team member as early as possible. We shall also refund the full amount. Customers need to maintain the condition of the furniture until we are able to make arrangements for a reverse pick up.
We won’t be in a position to take up any change or cancellation requests post seven days of the delivery of the furniture. We also request the customer to be personally present at the time of the delivery and check the condition of the furniture during the delivery time itself.
After the customer returns the furniture, the full amount paid at the time of placing the order shall be successfully credited into their (customer’s) account within seven working after the day the customer chooses places a request for the refund.
“If it’s not right, we take it back.”
At Woodbrick, we’re committed to offering 100% customer satisfaction. We strive hard to provide our customers with the best online furniture shopping experience and further offer them with the best in class products. Our team ensures that our customers get prompt and quick services and we also resolve all product related issues in case they are not too happy or satisfied with our products or services.
Following is our refund and return policy:
What happens when I receive a damaged piece of furniture?
In case any of our customers receives furniture that is defective or was damaged at the time transit, then we would sincerely like to apologize for any inconvenience caused to them. However, such customers are requested to place a request for returning the product. This can be done by contacting us at our customer care number 0124-6900699 or by emailing us at firstname.lastname@example.org.
How do Return& Refund processes work?
After we’ve received a request for refund from you, our customer care department will get in touch with you via a phone call or email. Our executive will not only try to understand the reason behind your request but will also determine if any damage has been caused to the furniture. After the executive has spoken to you, he/she shall initiate a reverse logistic process and all the costs associated with the same shall be paid by the company (i.e. Woodbrick).
How will I get my refund amount?
The full amount paid at the time of placing the order shall be refunded to your account. However, this shall happen through the same process or route that was used at the time of order placement. In case of cheque or cash payment, we shall get in touch with the customer and request them to provide details pertaining to their bank account in order to refund the full amount successfully.